Terms of Service

These Terms govern your use of the KOLens service (the “Service”), provided at kolens.xyz. By creating an account, signing in, or otherwise using the Service, you agree to these Terms. If you don’t agree, don’t use the Service.

1. Eligibility

You must be at least 18 years old (or the age of majority in your jurisdiction, whichever is greater) to use KOLens. If you use the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

2. Your account

You’re responsible for everything that happens under your account, for keeping your password secure, and for any third-party tools you connect (Google, Claude, etc.). Notify us promptly at hello@kolens.xyz if you suspect unauthorized access.

One person or organization, one account. Sharing a single account across multiple users is not permitted on paid plans.

3. Credits and billing

• Each keyword search consumes one or more credits as described on the Pricing page.
• Credits are non-refundable once consumed. Unused credits do not expire while your account is active.
• Failed searches (zero useful results due to our infrastructure failure) are automatically credited back. If you believe a charge is incorrect, email us within 14 days and we’ll investigate.
• Prices, plan names, and credit pack contents may change with 30 days’ notice. Existing credit balances remain valid under the rules in force when you purchased them.

4. Acceptable use

You agree not to use KOLens to:

• Send unsolicited bulk email (“spam”) to contacts discovered via KOLens. The contact information returned by the Service is intended for legitimate, individualized outreach.
• Scrape, reverse-engineer, or systematically extract data from the KOLens Service itself, beyond what the documented APIs allow.
• Resell, license, or redistribute raw KOLens search results to third parties as a database product. (You may use the results internally and share specific creator records with collaborators for outreach purposes.)
• Use the Service in a way that violates TikTok’s terms of service, applicable export-control or sanctions laws, or anti-spam laws such as CAN-SPAM, CASL, or the GDPR’s direct-marketing provisions.
• Harass, defame, or harm the creators whose information is returned by the Service.

We may suspend or terminate accounts that violate these rules, with or without notice depending on severity.

5. Source of data

KOLens compiles information that is publicly visible on TikTok at the time of the search. We do not warrant that data is complete, current, or accurate. Engagement rates, follower counts, contact information, and other fields are best-effort estimates derived from public data, and may change between searches.

You’re responsible for verifying any information you rely on for business decisions, and for complying with the relevant platform’s terms when you contact creators.

6. Intellectual property

We own the KOLens software, branding, copy, and any aggregated insights or rankings we produce. You retain ownership of the content you create within the Service — your lists, notes, exports, and the outreach you do with the data.

We grant you a limited, non-exclusive, non-transferable license to use the Service for your internal business purposes during the life of your account. This license ends when your account ends.

7. Third-party services

The Service integrates with third parties (Google, Anthropic Claude, Stripe for payments, etc.). Your use of those services is governed by their own terms; we are not responsible for their availability, accuracy, or actions.

8. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE”, WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT THE DATA IT RETURNS WILL BE ACCURATE OR USEFUL FOR ANY PARTICULAR PURPOSE.

9. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, KOLENS AND ITS OPERATORS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, GOODWILL, OR DATA, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICE. OUR TOTAL LIABILITY FOR ANY CLAIM RELATED TO THE SERVICE WILL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM.

10. Indemnity

You agree to defend, indemnify, and hold KOLens harmless from third-party claims arising out of your use of the Service in violation of these Terms or applicable law — including, in particular, any claim by a creator or platform that your outreach using KOLens data violated anti-spam or platform-terms rules.

11. Termination

You can stop using the Service at any time by deleting your account in account settings or emailing us. We can suspend or terminate your account if you materially breach these Terms or if we reasonably need to for legal, security, or operational reasons. We’ll usually try to give notice first; we don’t have to in emergencies.

Sections that by their nature should survive termination (Intellectual Property, Disclaimers, Limitation of Liability, Indemnity, and any payment obligations) will survive.

12. Governing law and disputes

These Terms are governed by the laws of Singapore, without regard to its conflict-of-law rules. The courts of Singapore will have exclusive jurisdiction over any dispute arising out of these Terms or the Service, except that either party may seek injunctive relief in any court of competent jurisdiction to protect its intellectual property.

13. Changes to these Terms

We may update these Terms from time to time. When we make material changes we’ll update the “Effective” date at the top of the page and, where appropriate, notify you by email or in-app banner. Continued use of the Service after a change means you accept the revised Terms.

14. Contact

Questions, notices, or complaints? Email hello@kolens.xyz.

See also: Privacy Policy.